Zurugems

Frequently Asked Questions

How do I track my order?

Once your order ships, you'll receive a tracking number via email. You can also log into your account and view your order status in the "My Orders" section.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express, Discover),

How long does shipping take?

Standard shipping takes 2-7 business days. Expedited shipping options would be available at checkout for faster delivery soon.

What is your return policy?

We offer a 30-day return policy. Items must be unworn, unused, and in original condition with all tags attached. See our Returns page for full details.

Do you ship internationally?

Yes, we ship to most countries worldwide. International shipping rates and delivery times vary by destination.

How do I care for my jewelry?

Store jewelry in a cool, dry place away from direct sunlight. Clean with a soft cloth and mild soap. Avoid exposure to harsh chemicals, perfumes, and lotions.

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